Reservation Policy

Reservation Policy for private accommodations (homes, cottages, B&B's,)
To guarantee a reservation the requested deposit has to be paid by credit card (Visa or Master Card, Amex, Discover, JCB) at the time of reservation has been made.
Rental rates do not include the 5% reservation fee.

Full payment including the security deposit (if required) is due 60 days (90 days Holiday Season) before arrival. A credit card authorization and copy of the credit card is required.
The 5% reservation fee will be waved if the final balance is by cashiers check or money order (no personal or business checks will be accepted), or international bank wire.
Reservations placed within 30 days of arrival date, full payment is due at the time of reservation by credit card including 5% reservation fee and a credit card authorization is required.

Please Note: private properties are not suitable for parties or any events, gathering etc. and have to comply with noise ordinance. Use of private homes is strictly for tenants only.

Security Deposit
A rental agreement with credit card guarantee is required for all properties. Some properties require as well a cash security deposit.
The rent includes no maid service (can be arranged). Please leave your vacation unit in reasonable condition before you leave (laundry will be done by the cleaning lady). Should there be any abuse to the unit beyond “Normal Wear and Tear”, tenants are responsible for any additional cleaning charges. All rentals are non-smoking and only for private use, parties, gatherings, events are not allowed.

Guest understands and acknowledges that the deposit is non-refundable in case of cancellation or re-schedule. For cancellations or re-schedule received within 60 days (90 days Holiday Season) of arrival or after arrival date, payments will be retained. If the space can be re-rented, a pro-rata refund will be issued.
TRIP INTERRUPTION/CANCELLATION insurance is available from independent providers and is STRONGLY recommended. The owner, in the event of Government Action, Natural Disaster, or failure of prior guest to vacate as scheduled, may cancel this reservation and liability shall be limited to the amount of monies paid to date on the account. Owner/agent shall not be liable for other expenses incurred such as plane tickets, pre paid rental car, etc. In the event of Hurricane or other cause of mandatory evacuation, refund will be from the time of evacuation.
Check-in/Check-out time:
Check-in time is 3pm for most properties and check-out time 10am if not otherwise stated. Some properties do offer a late check-out guarantee for ½ day rent.

Ho'okipa Haven Vacation Services, LLC
62 Baldwin Avenue #2A
PO Box 791658
Paia, Maui, HI 96779
Toll Free in USA and Canada:
1-800-EXT-MAUI (398-6284)
Local calls: 808-579-8282
Fax: 808-579-9953
Email: Info@Hookipa.com


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